The safety and privacy of your account is of utmost importance to us, and now you can choose a 4-digit PIN as your preferred authentication method when dialling 101.
Although the 4-digit PIN is not mandatory, we strongly recommend that you set one up to strengthen your account privacy and ease your authentication process whenever you call 101. For customers without a PIN, a set of questions will be asked by our service representatives to authenticate the caller.
When calling 101, customers who don’t have a PIN will be invited to set up a PIN of their choice. You can pick any number series that is easier for you to memorise.
To create a PIN for a specific account number, you will need to call from that number.
Each time you create a PIN, a confirmation SMS will be sent to the specific mobile number and your registered eBill email address.
On all your calls to 101, you will be prompted to enter a 4-digit PIN. Once done, our system will validate your PIN and route you to one of our service representatives.
You will be prompted twice to enter your 4-digit PIN; in case of a wrong entry or if you’ve simply forgotten it, you will be routed to one of our service representatives who will help you reset your 4-digit PIN.
Each account will need a PIN; you can decide to select the same PIN for all of them or have different PINs. It’s advised to set-up a unique PIN for all your accounts.